Account Recovery

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Revision as of 23:46, 28 September 2017 by Toriayl (talk | contribs) (Account Recovery without BIND)

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Data Bind Code Get[edit | edit source]

Databindcodeget.png


1st Step: From the Home Page, Press the Menu メニュー Tab

2nd Step: Press the Data データ Binding Button (Red Circle)

3rd Step: Accept that Crystals don't transfer between OS

4th Step: Input the Following in your fields (RED Circle)

  • User ID: Acquired by Data Binding
  • Password パスワード: Inputted during data binding [Case Requires: Letters and Numbers]
  • Press OK, represented by the Green Circle when Complete

Account Recovery with BIND[edit | edit source]

Account Recovery 1.png


1st Step : Press Support サポット

2nd Step: Press the Data データ Transfer Button

3rd Step: Accept that Crystals don't transfer between OS

4th Step: Input the Following in your fields (RED Circle)

  • User ID: Acquired by Data Binding
  • Password パスワード: Inputted during data binding
  • Press OK, represented by the Green Circle when Complete

Account Recovery without BIND[edit | edit source]

  1. Press Support (As in the step for Account Recovery with Bind)
  2. Press お問い合わせ (Contact Us)
  3. Press the first button and mention you want to recover your game. You may get a reply with the below form:

Support Form.png

  • User ID of the account you want
  • User ID of currently used account
  • User name of the Account you want
  • Guild Name
  • Name of Character and Job used in Main deck
  • Character and jobs of other decks
  • Name a few items and their numbers you know
  • Name as many of the characters you have as you can
  • Attach a screenshot of the Receipt Email you received when you bought Magic Stones/Gems for the first time(Remove all personal information from it)
  • Name of the last equipment you upgraded
  • The last gacha you used and what you got


If your game crashes when you try to send an email from the app, this is a sample email (fill in all needed parts, etc. YOURID):

Title:【SINoALICE】ご意見/ご要望について [プレイヤーID:YOURID]
Body:
プレイヤー名: YOURNAME
プレイヤーID: YOURID
アプリバージョン: YOURAPPVERSION (e.g. 7.0.0)
端末情報: YOURDEVICEINFORMATION (e.g. Android OS 6.0.1 / API-23 (MMB29M/V8.5.3.0.MALMIED)Mozilla/5.0 (Linux; Android 6.0.1; Redmi 3S Build/MMB29M; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/61.0.3163.98 Mobile Safari/537.36)

<お問い合せ内容>
■発生日時:Time occurred
■発生箇所: Location occurred
■現象の詳細: Details