Frequently Asked Questions

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Errors and Technical Problems

See also Error Message Translations.

The game won't connect/is stuck loading at 100%!

The servers are either lagging or down for maintenance.

Does this game work on an emulator?

Yes, at this time SINoALICE runs on most Android emulators. (Nox, Memu, Bluestacks to name a few)

I'm getting a "Failed to extract resources needed" error...

Your device has insufficient storage space or memory. Try force-closing some apps and/or freeing up storage space before trying again.

Gameplay and Gacha

I don't understand Japanese and can't navigate the menu!

See Translations and Gacha.

Can I get new characters from the gacha?

Kind of; the majority of weapons you pull from the gacha are just weapons, but a small number will unlock a character job.

What weapon ranks can I pull from the gacha? What are the rates?

Gacha pulls are ranked A through SS with the following base rates: SS (3%), S (20%) and A (77%).

How do I reroll?

Rooted Android devices can delete the `shared_pref` folder inside of data/data/jp.co.pokelabo.sinoalice to prevent having to redownload the game assets. Non-rooted Android devices can wipe the application data via settings. iOS users must delete the app and reinstall. More info: How to Reroll

How do I back up my account?

See Translations; click on the Menu button, then Data Transfer. Copy the ID, set a password, then store both in a secure location to restore your data at a later date. The transfer ID does not change and the password can be use indefinitely until you set a new password.

How do I restore my account after I have backed it up?

See Account Recovery.

What is this "sparking" thing I've heard about?

There is a system where you earn Desire Medals for pulling the gacha (one pull gives you 10 medals). You can exchange 750 medals for a gacha weapon of your choice. This is similar to the "cerulean spark" system from the mobile game Granblue Fantasy.

How do I join a guild?

You must clear through chapter 2-10 of the story before you can join a guild.

Can I change my player name?

You can change your player name from the profile page. It will cost you 10 Magic Stones to do so, and there will be a prompt to ensure your choice before spending.

Character Questions

What characters are currently in the game?

See Characters.

How do I unlock new characters?

Characters can be unlocked in their default classes by completing the first chapter of their story routes. Characters can also be awarded through community promotions or obtained during limited-time events.

How do I unlock more jobs for existing characters?

Some jobs can be unlocked by finishing cross-story chapters. Other jobs can be pulled from the Gacha or purchased during promotions.

How many jobs are there?

Currently, there are 8 jobs: Minstrel, Sorcerer, Caster, Cleric, Breaker, Crusher, Gunner, and Paladin.

My character can't equip a certain weapon!

Jobs have weapon restrictions. Make sure your character's job is correct for the weapon they are trying to equip.